Privacy Policy

Effective Date: 08/24/2025

At ROYAL TREASURE 敦煌 (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws in Ontario, Canada.

This policy applies to information collected through our website, which uses the Oracle Restaurants eStore platform for online ordering.

1. Information We Collect

When you place an order online for pickup, we may collect the following information:

Personal Information

Full name (used for identifying your pickup order)
Email address (used for order confirmation or communication)
Phone number ( for communication about your order)

Order Information

Items ordered
Preferred pickup date and time
Special instructions or notes (if provided)

Technical Information

IP address
Browser type and device information
Cookies and website usage data (see section 5)

We only collect personal information that is necessary for the purposes described below.

2. Payment Information

We do not collect or process payment information online.
All orders placed through our site must be paid in cash or by card upon pickup at the restaurant.
As such, no credit card, debit card, or other payment information is stored or transmitted through our website.

3. How We Use Your Information

We use the information collected to:

Process and prepare your order
Identify your order at the time of pickup
Communicate with you regarding your order (if contact information is provided)
Improve our website, menu offerings, and customer experience
Comply with applicable legal obligations

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information.
Your data may be shared only with:

Our internal restaurant staff – to prepare and fulfill your order
Oracle Restaurants eStore – which provides the secure online ordering platform
Authorities or legal bodies – if required by law, court order, or legal process

We ensure all third-party providers comply with applicable privacy laws and handle your data securely.

5. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

Support core site functionality (e.g., remembering your cart)
Track site usage and performance for improvement

You may choose to disable cookies through your browser settings. Please note that disabling cookies may affect the performance of the online ordering system.

6. Data Storage and Security

Your information may be stored securely on servers operated by us or by third-party providers (such as Oracle). We take reasonable steps to protect your personal information against unauthorized access, loss, or misuse. However, no system can be guaranteed 100% secure.

7. Your Privacy Rights (Ontario, Canada)

Under PIPEDA, you have the right to:

Access your personal information
Request corrections to your information
Withdraw your consent (where applicable)
Inquire about how your data is collected, used, and disclosed

To make a request or exercise your rights, please contact us at the details below.

8. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When no longer needed, your data will be securely deleted or anonymized.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. The updated version will be posted on our website with a new effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

ROYAL TREASURE 敦煌
774 Somerset St W
Ottawa, ON K1R 6R1

Phone: 613-237-8827